ABERCOED LTD- Privacy Policy

Effective Date: June 12, 2025

This Privacy Policy explains how ABERCOED Ltd ("we," "us," or "our") collects, uses, and protects your personal data when you request an inspection or quote from us. We are committed to protecting your privacy and handling your personal data responsibly and in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

1. Personal Data We Collect When you request an inspection or quote, we may collect the following personal data from you:

  • Contact Information: Name, address, email address, phone number.

  • Property Information: Details relevant to the inspection or quote (e.g., property type, size, specific issues).

  • Communication Records: Records of our correspondence with you (e.g., emails, phone call notes).

2. How We Use Your Personal Data We will only ever use your personal data for the following purposes:

  • To Contact You: To communicate with you regarding your request for an inspection or quote, including scheduling appointments, providing quotes, confirming details, and following up on our services.

  • To Provide Services: To enable us to perform the requested inspection or provide the accurate quote.

  • Business Operations: To manage and administer our business operations, including record-keeping, billing, and customer service.

3. How We Share Your Personal Data We will not sell or share your personal data with any third parties for their marketing or independent use.

We may share your personal data with a limited number of trusted third-party systems and service providers solely for the purpose of running our business operations. These may include:

  • Customer Relationship Management (CRM) Systems: To manage customer interactions and streamline our communication processes.

  • Scheduling and Calendar Systems: To manage appointments and schedules.

  • Accounting and Billing Software: For invoicing and financial record-keeping.

  • Communication Platforms: For email and phone communication (e.g., email service providers).

We ensure that any third-party providers we use are contractually obligated to protect your personal data and use it only for the purposes for which we provide it to them, in compliance with data protection laws.

4. Lawful Basis for Processing Our lawful basis for processing your personal data is typically:

  • Necessity for the performance of a contract: To fulfill your request for an inspection or quote and provide our services to you.

  • Legitimate Interests: Where processing is necessary for our legitimate business interests, provided your fundamental rights and freedoms are not overridden (e.g., for internal administrative purposes, improving our services).

5. Data Retention We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, this means we will keep your data for the duration of our engagement with you and for a reasonable period thereafter to address any follow-up queries or legal obligations.

6. Your Data Protection Rights (UK GDPR) Under the UK GDPR, you have the following rights regarding your personal data:

  • The right to be informed: About how we collect and use your personal data.

  • The right of access: To request a copy of the personal data we hold about you.

  • The right to rectification: To request that we correct any inaccurate or incomplete personal data we hold about you.

  • The right to erasure ("right to be forgotten"): To request that we delete your personal data in certain circumstances.

  • The right to restrict processing: To request that we limit the way we use your personal data in certain circumstances.

  • The right to data portability: To request that we transfer your personal data to another organisation.

  • The right to object: To our processing of your personal data in certain circumstances.

  • Rights in relation to automated decision-making and profiling: We do not use automated decision-making or profiling.

To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

7. Security of Your Personal Data We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, use, alteration, or disclosure. This includes [mention any specific security measures if applicable, e.g., encryption, access controls, secure data storage].

8. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website or by other reasonable means. We encourage you to review this Privacy Policy periodically.

9. Contact Us and Complaints If you have any questions about this Privacy Policy or our data practices, or if you wish to make a complaint, please contact us at:

AberCoed Ltd

contact@abercoed.co.uk

0197 021 0223

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for upholding information rights: Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 ICO website: www.ico.org.uk