ABERCOED LTD Privacy Policy

Last updated: 19 March 2026

ABERCOED LTD respects your privacy and is committed to handling personal data

responsibly. This Privacy Policy explains how we collect, use, store and protect personal

data when you contact us, submit an enquiry through our website, request an inspection,

survey or quotation, or use our services.

For the purposes of UK data protection law, ABERCOED LTD is the controller of the personal data covered by this notice.

1. Personal data we collect

When you contact us or request an inspection, survey or quotation, we may collect:

  • your name

  • your email address

  • your telephone number

  • your property address

  • details about your property, enquiry or requested works

  • records of correspondence, including emails, messages and call notes

  • photographs, documents or other information you choose to provide

2. How we use your personal data

We use personal data to:

  • respond to your enquiry

  • arrange visits, surveys, inspections and quotations

  • provide requested services

  • prepare reports, quotations, invoices and related records

  • communicate with you about appointments, findings, recommendations and follow-up matters

  • keep business and financial records

  • manage and improve our day-to-day business operations

3. Our lawful basis for processing

Depending on the circumstances, we rely on one or more of the following lawful bases:

  • Contract: where processing is necessary to take steps at your request before entering into a contract, such as preparing a quotation or arranging an inspection, or to perform a contract once agreed

  • Legitimate interests: where processing is necessary for our legitimate business interests, including responding to enquiries, managing bookings, keeping records, administering our services and handling customer communications, provided those interests are not overridden by your rights and freedoms

  • Legal obligation: where we need to process personal data to comply with legal, accounting, tax or regulatory requirements

4. How we store and share your personal data

We do not sell your personal data and we do not share it with third parties for their own marketing.

We may store, organise or process personal data using business systems and service providers that support our normal operations, including:

  • Squarespace, including website forms and form submission handling

  • email hosting and email communication services

  • Google services, including Google Drive, Google Sheets and Google Calendar

  • Trello, for workflow, job tracking and internal administration

  • Apple services, including iCloud backups and storage where business data is held on Apple devices

  • internal files, records and documents maintained by us

We may also share personal data where required by law, or where necessary to establish, exercise or defend legal claims.

Where we use third-party providers, we take reasonable steps to protect personal data and to use services that are appropriate for legitimate business purposes.

5. International transfers

Some of the service providers we use may store or process personal data outside the UK. Where this applies, we will rely on appropriate safeguards required by data protection law.

6. Data retention

We keep personal data only for as long as reasonably necessary for the purposes set out in this Privacy Policy. This will usually include the period needed to deal with your enquiry, provide services, keep business and financial records, and meet legal, tax, accounting or reporting obligations.

Where we no longer need personal data, we will delete it or securely dispose of it.

7. Your rights

Under the UK GDPR, you may have the right to:

  • be informed about how your personal data is used

  • request access to the personal data we hold about you

  • request correction of inaccurate or incomplete data

  • request erasure of your data in certain circumstances

  • request restriction of processing in certain circumstances

  • object to processing in certain circumstances

  • request data portability where applicable

We do not use your personal data for automated decision-making or profiling.

To exercise any of your rights, please contact us using the details below. We may ask for information to confirm your identity before responding.

8. Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures may include controlled access to records, secure devices, password protection, account security controls and secure storage systems.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website with the revised date shown above.

10. Contact details

If you have any questions about this Privacy Policy or how we handle personal data, please contact:

ABERCOED LTD

Email: contact@abercoed.co.uk

Phone: 07868 398764

You also have the right to complain to the Information Commissioner’s Office if you believe your personal data has been handled unlawfully or unfairly.